Accessibility Statement

Last updated: 02 December 2025

At Auss Cleaning Services, we are committed to ensuring that our website and services are accessible to everyone, including people with disabilities. We want all visitors — including clients, NDIS participants, seniors, and individuals with support needs — to be able to browse our website with ease, understand our services, and contact us without barriers.

What web accessibility is

Web accessibility means creating a website that allows people with disabilities to use it with the same level of comfort and independence as other visitors. This includes people who use screen readers, keyboard navigation, magnifiers, voice commands, or other assistive technologies. An accessible website ensures that everyone can read information, book services, and communicate with us without difficulty.

Accessibility adjustments on this site

accessible and user-friendly for all customers, including those with disabilities and NDIS clients.

Our website follows the general guidelines of the WCAG accessibility standards. While we are not a large organisation, we aim to keep our website simple, readable, and easy to navigate.

Adjustments include:

• Clear, easy-to-read text and simplified language

• High-contrast colour options for better visibility

• Alt-text descriptions for images (so screen readers can describe them)

• Logical and consistent page structure

• Keyboard accessibility for users who cannot use a mouse

• Responsive design for mobile, tablet, and desktop

• Large clickable buttons for people with motor difficulties

• Avoiding fast-flashing or moving content

• Contact details available on every page for quick assistance

We continuously review our site and make improvements whenever possible.

Declaration of partial compliance with the standard due to third-party content

Some parts of our website may contain third-party tools or content (such as maps, booking widgets, or payment links) that we do not control. These third-party providers may not fully meet accessibility standards.

If you encounter any accessibility problems in these sections, please contact us so we can help you directly.

Accessibility arrangements in the organization

As a cleaning service provider visiting client homes, we ensure accessibility in the way we communicate and provide services:

• We offer simple, easy-to-understand communication (verbal or written)

• We can provide written instructions or confirmations for clients who need support

• We accommodate NDIS participants by discussing cleaning plans, support needs, and household routines

• We allow carers or support workers to be present during cleaning

• We work with customers who have mobility restrictions, sensory sensitivities, or specific arrangements in their homes

• We can schedule at quieter times for clients sensitive to noise or activity

If you have any specific accessibility needs, please let us know we are happy to adjust our approach.

Requests, issues and suggestions

We welcome feedback. If you experience accessibility difficulties on our website, or if you need assistance accessing our services, please contact us:

• Accessibility Coordinator: Sneha Sharma

• Phone: 0451 077 538

• Email: info@ausscleaning.com.au

We aim to respond to all accessibility-related enquiries within 1 business days.